Happy (early) Birthday to my person. These photos capture my silly, serious, sensitive, sweet and utterly adorable husband then and now. He really hasn't changed at all.
We love you, Jonathan.
Five Obstacles that Hurt Nonprofit Branding
During my time in college and then throughout my career, I’ve been fortunate to work with some great nonprofits. I also saw firsthand that they faced some of the same challenges when it came to their branding, marketing and communications.
Now, after almost ten years of helping nonprofits build and maintain their brands, I decided to take a closer look at these issues so I can use Gerald & Joan to help nonprofits with their branding. Here's my take:
1. Expense – Most nonprofits can’t afford marketing or advertising agencies unless the agencies are donating their time. Agencies in the post-recession world often can’t afford to donate their services, and most nonprofits can’t afford to pay agency sticker price. Nonprofits are left with a few options – hiring a full or part-time marketing person, recruiting a marketing intern or hiring a brand consultant who specializes in nonprofit marketing.
I’ve worked at agencies and been the full-time staff person, the part-time staff person and the intern, and I’ve realized that a brand consultant might be the best way to go for many nonprofits. They work with someone who has great experience and contacts, and they hire them on either a project or retainer basis. By using a brand consultant who specializes in nonprofit work, a nonprofit is hiring someone who knows the nonprofit world’s unique needs and respects the nonprofit’s budget.
2. Perspective – Humans have a tendency to get caught in the daily grind of life, and nonprofit employees are no different. When they are buried in the day-to-day program work, they lose sight of what their donors, volunteers and the greater community see.
For this reason, it’s great to hire a brand consultant who can bring an outside perspective to the organization. This person works closely with the leadership of a nonprofit as well as key volunteers and donors to ensure the organization’s mission, values and culture and social impact are clearly defined, and each point matches the actual work being produced by the nonprofit. The brand consultant presents a report detailing their findings, and then works with the organization to develop a strategy to ensure the nonprofit’s voice is shared in a strategic manner.
3. Focus – When nonprofit program staff members produce logos and materials without an overarching branding and marketing plan, the materials often lack a cohesive focus with differing colors, looks and voices. The result looks messy and unprofessional.
Even if a nonprofit can’t afford to hire someone to handle all of their branding and marketing needs, they might consider working with a brand consultant to create a strategic branding guide, host a brand training session and create sample templates for them. The branding guide will establish the focus of the organization – a cohesive look and feel with a set of logos, colors, fonts and the overall essence of the brand. Brand training helps staff understand the nonprofit’s official brand, and sample templates ensure all future materials share a common focus.
4. Quality – Many nonprofit logos tend to be low resolution, materials tend to be created in Microsoft Word and printed in-house on computer paper, and websites and social media tend to be outdated - if they exist at all.
A brand consultant creates and shares high-resolution logos to ensure a nonprofit’s logos look professional when placed beside the logos of their partners and funders. They also work with the nonprofit’s budget to ensure materials are always prepared by a professional (but affordable) print company. Finally, they develop a plan to ensure social media and the organization’s website are updated as needed –weekly, monthly or quarterly – and they maintain both if necessary!
5. Time – Nonprofit staff burn the candle from both ends. That’s what makes their work so admirable – they have been bitten by the nonprofit bug and wouldn’t have it any other way. Still, when time is in high demand, it’s important to delegate. Branding and marketing can be easily delegated when the right person and plan is in place.
A brand consultant works with a nonprofit to put together a strategic branding guide that serves as the baseline for all of their future projects. They work with nonprofit staff to put together an approval process and meeting schedule that works for everyone, and they help implement the strategic marketing plan in a way that is as streamlined as possible to ensure everyone is making the best use of their time and skills. They also oversee as many branding and marketing elements of the nonprofit as needed including logo creation, print marketing design, social media, email marketing and website creation/maintenance.
As you can probably guess, these obstacles can hinder even the greatest nonprofits. By offering my brand consulting expertise, I hope to help nonprofits eliminate these obstacles so they can give 110 percent to their missions. If you know a nonprofit that could benefit from my services, please send them my way! I would love to help them improve their branding and marketing efforts.
Ready and Waiting
In the very near future, our family will be expanding as we welcome my sister's son Hudson. On September 24th, 29 years will have passed since she joined our family. I have been present for all 29 of those years. I don't really have memories before that day, but I remember the morning of her birthday and meeting her at the hospital. I vividly remember life after her arrival, so I think it's pretty safe to say she changed my life forever.
Almost 29 years later, I suspect this next generation will have a similar effect on our lives. We are ready, waiting and very excited. Please keep our family in your thoughts and prayers over the next days, weeks and months. They will be greatly appreciated!
Lauren and her grandma Joan.
Me, my mother and Lauren as a baby bump in front of the Princess Margaret Hospital in Windsor, England where we were both welcomed into the world.
Meeting my sister for the first time.
me, my dad and my sister in the hospital on Lauren's birthday. Notice my LA Dodgers hat in the foreground.
My grandma Joan and my mother Julie shortly after her birth in Anchorage, Alaska.
Why Nonprofit Branding?
A Habitat for Humanity of Greater Memphis Annual Report I designed during my time with the organization.
Characters are the most fundamental element of any good story. In my life and career, I’ve found that the most interesting characters are focused on the world outside of themselves. They give their time and talent freely and/or for very little monetary reward. These individuals operate with a passion that touches all aspects of their lives, and their passion spreads to others.
The staff and volunteers who make up the nonprofit world almost always fit the above description. These selfless creative types don’t work for the money. They work because they want to change the world.
These people ignite passion in my own work so that it isn’t work at all. In a way, I like to think of myself as one of them, as I have worked for and with nonprofits throughout my career. I also volunteer, and I champion my own personal causes (the biggest being my move to almost full-time veganism in July 2010). I recognize that I’ll never be on the same level as some of my heroes and mentors, but I want to help impact change through my work.
Marketing materials created for the launch of the Habitat for Humanity of Greater Memphis ReStore
Nonprofits have great stories to tell, but staff members tend to be stretched so that they don’t have time for websites, marketing materials, social media and email marketing. I want to ensure every nonprofit has a presence and a voice with their donors, volunteers and the wider community. In my opinion, if a nonprofit doesn’t have a web and social media presence in today’s world, then they don’t exist. Patrons want to be able to learn about the nonprofit in question in a matter of moments, and they need to be able to sign up as a donor or volunteer just as easily. If they can’t tell what a nonprofit does or how to get involved/donate, then they’ll assume the nonprofit isn’t legitimate and they’ll move along to the next one.
In addition to websites and social media, keys to the nonprofit branding package include organizational and program logos, branding and print marketing collateral. Having worked for three nonprofits (Lafayette County Literacy Council, Habitat for Humanity of Greater Memphis and Common Table Health Alliance) and with a slew of others during my time at Chandler Ehrlich Advertising, I know nonprofit employees and volunteers don’t have a lot of time to focus on these critical pieces, so they need to work with someone who values their time and who can put together an excellent marketing package quickly and under budget. In 2015 and beyond, I hope to help local and regional nonprofits reach these goals.
Gerald & Joan tells stories. I want to tell stories that make a difference. Nonprofits, let me know how I can help tell your stories. Want to work together or just have a marketing question? Contact me -- I'm here to help!