Policies of the Gerald & Joan Studio. Keeping the story on track.
Thank you for considering Gerald & Joan for your design needs! I am honored to have this opportunity to tell your special story. Below is an overview of my studio policies. If you have any questions or concerns, please don’t hesitate to reach out to me. I love what I do, I consider my customers my friends, and I want this experience to be a great one for everyone involved.
Hours of Operation
My office hours are 9 to 5 p.m., Mondays through Fridays.
All of my work is custom made to order, each project is unique and every package is different. Please contact me for an estimated start date and turn around time.
You will receive an initial PDF proof of your design, and then I offer two rounds of revisions to ensure everything is exactly how you want it. Additional fees may occur once you hit this limit.
Please review all design proofs carefully, making note of any spelling, accuracy and design changes. I highly recommend having at least one other person review all proofs. If edits are needed following the final approval of a design, the customer will be responsible for reprinting. The customer will also be responsible for any additional shipping and handling charges that occur because of reprinting.
I also ask that you carefully review your address list, as I cannot responsible for any lost or returned invitations or mailers.
Gerald & Joan accepts check, money order or Paypal. Payment is required before work begins. A 50 percent deposit is required on all orders, with the final payment due prior to delivery. Sales tax will be added where applicable.
Shipping and Handling
Shipping and handling is not included in my proposal pricing. Once an order has been placed, Gerald & Joan will provide a shipping and handling quote for your order that will be added to your final invoice.
Refunds and cancellations
If a customer decides to cancel an order in which design or production has begun, I will retain the non-refundable 50 percent deposit for the work that has been completed. If a customer cancels their order after printing, I reserve the right to be paid in full for all work completed. As all work is custom made to order, I cannot issue refunds. Please check spelling and content details after you receive your proofs. By approving your final proof, you accept responsibility for the information and layout. If errors are discovered after the final proof approval, there will be a reprinting charge.
Please be sure to have permission on any photography done by anyone other than yourself. Gerald & Joan is not responsible for any misused items.
If you have any additional questions, please click here to contact me.
I look forward to telling your story!
*By placing an order, you agree to the terms above.